U.S. Consumer Product Safety Commission – Recall Alert
Recall Date: April 17, 2019
Recall Number: 19-738
Heat Hero Recalls Portable Plug-in Heaters Due to Fire and Burn Hazards (Recall Alert)
Name of Product:
Portable mini heaters
The heater can overheat, smoke and catch fire, posing fire and burn hazards.
Consumers should immediately stop using the recalled heaters and contact Heat Hero for a free replacement unit, including shipping. Heat Hero is contacting all known purchasers directly.
Heat Hero toll-free at 877-479-9172 from 8:30 a.m. to 4:30 p.m. PT Monday through Friday or online at https://shop.buyheathero.com and click on “Recall Information” at the bottom of the page for more information.
About 20,000 (In addition, about 49 units were sold in Canada)
This recall involves Heat Hero portable mini heaters. The 350W plug-in ceramic space heaters are black and measure about 10 inches tall and 5 inches wide. They have at the top an LED digital screen that displays the temperature and four control buttons, a front grill, a red on/off button on the right side, a three-prong plug on the back and a vent on the bottom. The Heat Hero logo is printed on the product packaging.
The firm has received 117 reports of the heater overheating, including 47 units smoking and 10 catching on fire, two resulting in property damage. No injuries have been reported.
Online at Shop.buyheathero.com from October 2018 through March 2019 for between $35 and $45.
Recalled Heat Hero portable mini heater – side view
Recalled Heat Hero portable mini heater – front view
Recalled Heat Hero portable mini heater – top view
Heat Hero – Steps to Obtain Replacement Heat Hero
To receive your replacement unit as quickly as possible, please follow these instructions to provide Heat Hero with digital evidence that the recalled products have been destroyed. Once your photo is received, your replacement unit will ship out right away.
Use any pair of pliers or a wrench in your home. Tool should be sized to be able to grasp the prongs on the unit’s power supply plug.
Ensure that the Heat Hero unit is cool and has not been used in the past 2 hours.
Firmly use the tool to grasp one of the top two flat prongs of the plug . Twist to either side to fully remove flat prong.
Take a photo of the destroyed plug and send the photo to: email@example.com
Be sure to include the name, order id and address you used to order the Heat Hero in the email. Please note if your shipping address has changed.
After you take the photo, please immediately discard of the unit in your household trash. Your new Heat Hero will immediately shop out to the address provided.
If you do not have the necessary tools or if you are physically unable or unwilling to follow the steps above, please contact us at firstname.lastname@example.org and we will arrange to have your entire unit return shipped to us for free. This will take additional time.
This recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission and Health Canada.